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Because many of our products are custom-printed or shipped directly from third-party fulfillment centers, we only accept returns or offer refunds in certain situations. Our policy helps ensure you understand when we can and cannot help.

When Returns / Refunds Are Allowed

We will consider a return, replacement, or full refund if:

• The item arrives damaged, defective, misprinted, missing parts, or significantly different from the product description (e.g. wrong design, wrong size, incorrect quantity).
• The damage or defect is confirmed with clear photo(s) showing the issue.
• The request is made within 30 days of delivery.

In those cases, we will work with our supplier to issue a refund or replacement as appropriate.

What Is Not Eligible for Return / Refund

Because our products are custom-made or produced on demand, we cannot accept returns or issue refunds for:

• Items you ordered incorrectly (wrong size, color, design, or spelling errors)
• Changed minds, dislikes, or “I don’t want it anymore” cases
• Normal wear and tear, shrinkage, or damage due to user misuse
• Minor print variations or tolerances (e.g. small differences in placement or print color)

How to Request a Return / Refund

1. Contact us at theway.truepurpose@gmail.com within 30 days of delivery with:Order numberDescription of the issueClear photo(s) of the defect or damage
2. We will review the claim and — if valid — either:Send a replacement at no extra cost, orIssue a full refund to your original payment method (or store credit, if applicable)

Additional Details & Notes

• Refunds are only issued when the issue is due to a supplier error, printing defect, or shipping damage — not customer-initiated mistakes.
• If the supplier offers only a reprint (rather than refund) as per their policy, we may offer the same reprint for you, at no cost.
• Shipping costs paid by the customer are non-refundable, unless the entire order was wrong or defective.
• We strongly recommend that you review your sizing carefully before ordering — especially for apparel — since we cannot cover exchanges for sizing/color/fit mistakes.
• If you’re in a region where consumer protection laws guarantee returns (for example EU distance-selling laws), we will comply with those laws even where our standard policy doesn’t.

 Why This Policy?

• Many items are produced on demand, which makes traditional “inventory returns” impractical.
• Allowing only defect-based returns minimizes waste, fraud, and overhead.
• This policy matches the return/refund policies used by supplies.